SnapHire
The SnapHire Guarantee
You booked the moment. We make sure it gets photographed.
If your photographer cancels or doesn't show, we will rebook you with another available SnapHire photographer at no extra cost, or refund your payment in full, every dollar, including our service fee. Your choice.
How it works
- Rebook first. Tell us what happened and we go to work finding you a comparable photographer, at the same or lower price, as fast as the calendar allows.
- Or take the refund. If we can't rebook you in time, or you'd simply rather not, you get a 100% refund to your original payment method.
- No fine-print fight. Report the issue within 48 hours of your scheduled session through the app or at support@snaphire.io and we handle it from there, usually the same day.
What's covered
- Sessions booked and paid through SnapHire.
- Photographer no-shows and photographer-initiated cancellations.
- A photographer arriving so late your session couldn't reasonably happen.
What's not covered
- Client no-shows or client cancellations (those follow the cancellation terms shown at booking).
- Weather reschedules, which are free to rearrange with your photographer in the app.
- Anything arranged off the platform. Book through SnapHire and you're covered; hand someone cash in a parking lot and you're on your own.
This guarantee reflects our Terms of Service. We built SnapHire so that booking a photographer feels as safe as it is fast, and we would rather lose money on a booking than lose your trust.