SnapHire ("we", "us") is a marketplace that connects clients with professional photographers and videographers. This policy explains what information we collect, how we use it, and the choices you have. Questions any time: hello@snaphire.io.
Information we collect
Account information. Your name, email address, and optional profile photo when you create an account (including via Sign in with Apple or Google).
Photographer profiles. If you join as a photographer: your display name, bio, location, specialties, rates, and portfolio photos.
Calendar busy times (photographers only). Only if you turn on "Block times I'm already busy" (called "Use my phone's calendar" during setup) and allow calendar access: we look at when the events on your phone's calendars start and end, and never at their titles, notes, places or guests. We keep only the busy times that fall on the days and hours you take bookings, up to a year ahead, and save them with your public photographer profile, so they are public like the rest of it. Clients can't book those times. Turn the switch off and save, and we delete them.
Bookings and messages. Booking details (session type, date, location, price) and messages you exchange through the app.
Payment information. Payments are processed by Stripe. Your card number goes directly to Stripe; we never see or store it. Photographer payouts are handled by Stripe Connect.
Shoot requests on our website. If you send a request at snaphire.io/request, the name, email, phone number, town, date, kind of shoot, budget and notes you enter. We use them to email you back with photographers on SnapHire who cover it, and to see where people are looking for photographers.
Device and usage basics. Standard technical information needed to run the service reliably (such as device type and crash data) through Google Firebase, and a single app-open signal to Meta for ad measurement (see below).
How we use it
To run the marketplace: show profiles, process bookings, deliver messages, and process payments.
To keep the platform safe: prevent fraud and enforce our terms.
To communicate with you about your account and bookings.
What we share (and don't)
We do not sell your personal information. We share data only with the service providers that make SnapHire work:
Stripe — payment processing and photographer payouts.
Google Firebase — authentication, database, photo storage, and hosting.
Meta — ad measurement only. If you install SnapHire after seeing one of our ads on Facebook or Instagram, Meta's software inside the app records that an install happened (the device's vendor identifier, device model and app version). It sends nothing about your account, it never runs for photographers we know are under 18, and we do not turn on tracking across other companies' apps or websites.
Information that is part of the marketplace itself (a photographer's public profile, portfolio, rates, reviews, and busy times if they turn on calendar blocking) is visible to other users by design.
Data retention and deletion
We keep your information while your account is active. A shoot request sent through our website is kept for up to twelve months, or deleted sooner if you email support@snaphire.io. You can delete your account and the personal data attached to it at any time: in the app, open Settings and tap Delete Account. If you cannot sign in, email support@snaphire.io from your account email and we will delete it within 30 days. Records we are legally required to keep (such as payment records) are kept without the details that identify you.
Children
SnapHire is not directed at children under 13, and we do not knowingly collect information from them.
Security
Your data is stored with Google Firebase and protected by industry-standard security. Payment credentials are handled exclusively by Stripe, a PCI-DSS Level 1 certified processor.
Changes
If we make meaningful changes to this policy, we will update this page and the date above.