SnapHire ("we", "us") is a marketplace that connects clients with professional photographers and videographers. This policy explains what information we collect, how we use it, and the choices you have. Questions any time: hello@snaphire.io.
Information we collect
Account information. Your name, email address, and optional profile photo when you create an account (including via Sign in with Apple or Google).
Photographer profiles. If you join as a photographer: your display name, bio, location, specialties, rates, and portfolio photos.
Bio helper answers (photographers only). If you tap "Write it for me" on your bio, the three short answers you type (what you shoot, what clients say about you, one thing about you that isn't photography) together with your first name, town, years shooting and specialties. They are used once, to write a draft you then edit. We keep a count of your drafts, not the answers or the draft, and the bio itself is saved only when you save your profile.
Calendar busy times (photographers only). Only if you turn on "Block times I'm already busy" (called "Use my phone's calendar" during setup) and allow calendar access: we look at when the events on your phone's calendars start and end, and never at their titles, notes, places or guests. We keep only the busy times that fall on the days and hours you take bookings, up to a year ahead, and save them with your public photographer profile, so they are public like the rest of it. Clients can't book those times. Turn the switch off and save, and we delete them.
Bookings and messages. Booking details (session type, date, location, price) and messages you exchange through the app.
Payment information. Payments are processed by Stripe. Your card number goes directly to Stripe; we never see or store it. Photographer payouts are handled by Stripe Connect.
Shoot requests on our website. If you send a request at snaphire.io/request, or leave your email in the "Send me open times" box on our booking pages, the name, email, phone number, town, date, kind of shoot, budget and notes you enter. We use them to email you back with photographers on SnapHire who cover it (and, for the open-times box, open times and new photographers near you, until you reply "stop"), and to see where people are looking for photographers.
Ad click ids on our website. If you reach snaphire.io from one of our Google or Meta ads, we keep that ad's click id with a request you send, to measure which ads work (we may give Google back the click id and the time of the request, nothing about you); we run no ad tracking scripts or ad cookies on our website.
Forms in our Facebook and Instagram ads. If you fill in a form inside one of our ads, the answer you tap (such as what you need photos for, or what you shoot) and the name, email and, for photographers, Instagram handle you send. Meta collects them and passes them to us. Clients get an email with photographers on SnapHire who fit; photographers get an offer to set up their SnapHire page from their public Instagram work. We don't use them for anything else.
Device and usage basics. Standard technical information needed to run the service reliably (such as device type and crash data) through Google Firebase, and a single app-open signal to Meta for ad measurement (see below).
How we use it
To run the marketplace: show profiles, process bookings, deliver messages, and process payments.
To keep the platform safe: prevent fraud and enforce our terms.
To communicate with you about your account and bookings.
What we share (and don't)
We do not sell your personal information. We share data only with the service providers that make SnapHire work:
Stripe — payment processing and photographer payouts.
Google Firebase — authentication, database, photo storage, and hosting.
Meta — ad measurement, and the forms in our ads (above). If you install SnapHire after seeing one of our ads on Facebook or Instagram, Meta's software inside the app records that an install happened (the device's vendor identifier, device model and app version). It sends nothing about your account, it never runs for photographers we know are under 18, and we do not turn on tracking across other companies' apps or websites.
Anthropic — the "Write it for me" bio helper. Your bio helper answers and profile basics (above) go to Anthropic's Claude AI, which writes a first draft that you read and edit before it saves. Anthropic processes them for us under its commercial terms, does not use them to train its models, and ordinarily deletes them within 30 days. We never send the answers of a photographer we know is under 18 to Anthropic; their draft is built on our own servers.
Information that is part of the marketplace itself (a photographer's public profile, portfolio, rates, reviews, and busy times if they turn on calendar blocking) is visible to other users by design.
Data retention and deletion
We keep your information while your account is active. A shoot request sent through our website, or a form sent from one of our ads, is kept for up to twelve months, or deleted sooner if you email support@snaphire.io. You can delete your account and the personal data attached to it at any time: in the app, open Settings and tap Delete Account. If you cannot sign in, email support@snaphire.io from your account email and we will delete it within 30 days. Records we are legally required to keep (such as payment records) are kept without the details that identify you.
Waitlist outside New York (including the EU)
SnapHire LLC, of Port Jefferson Station, New York, USA, runs the waitlist at snaphire.io/waitlist and decides how its data is used. If you join it, we collect what you type: your email, city and country, and, if you are a photographer, your name, your Instagram or website and what you shoot. We use it only to tell you when SnapHire opens near you and to send you occasional updates about that, and we rely on your consent to do so. You can withdraw that consent at any time by replying "stop" to any of our emails or by emailing support@snaphire.io; it does not affect anything we sent before. We keep your details until SnapHire opens where you are or you unsubscribe, and never longer than twelve months from the day you joined. They are stored with Google Firebase in the United States, and our emails are sent through Google Workspace. You can ask to see, correct, delete or receive a copy of your details, or object to how we use them, by emailing support@snaphire.io, and we answer within one month. If you are in the EU, you can also complain to your data protection authority (in Poland, the Prezes Urzędu Ochrony Danych Osobowych, UODO).
Children
SnapHire is not for children under 13, and we do not knowingly collect information from them. Clients must be 18 or older. A photographer under 18 may join only with a parent or legal guardian, who agrees to our Terms with them and handles their payouts. For an account we know belongs to someone under 18, we use their information only to run the service they asked for: no ad measurement, no marketing analytics, no outside AI drafting of their bio, and we never sell it. A parent or guardian can ask to see or delete it at support@snaphire.io. We follow the Children's Online Privacy Protection Act (COPPA) and New York's Child Data Protection Act.
Security
Your data is stored with Google Firebase and protected by industry-standard security. Payment credentials are handled exclusively by Stripe, a PCI-DSS Level 1 certified processor.
Changes
If we make meaningful changes to this policy, we will update this page and the date above.